I. REFUNDS FOR RECREATION PROGRAMS (8610)

Refund of fees and charges paid for the participation in recreational activities shall be made under the following conditions:
A) Cancellation of activity by the Department.
Persons registered for a program which is cancelled by the Department shall receive a full refund of fees, or a fee credit for a future program, whichever the registrant prefers.
B) Participant cancellation due to illness or injury.
Persons canceling their registration due to circumstances such as illness or injury, which prohibits participation in the registered activity, shall receive a full refund of fees or a fee credit for a future program whichever the registrant(s) prefers. Fee refunds shall be prorated from the start of the program to account for lapse of time and classes attended.
C) Participant cancellation for reasons other than illness or injury.
Persons canceling their registration for reasons other than illness or injury, prior to the beginning of the activity, shall receive a refund of fees or a fee credit for a future program, whichever the registrant prefers, less a $5.00 service charge. Refunds or credits will not be issued after the start of the program. Cancellation requests should be communicated to office staff and not to instructors. Receipts must be presented to the office in order to obtain refunds.
D) Cancellation of participant in leagues or tournaments.
Entry fees for team and individual participation in leagues and tournaments are not refundable or transferable after the schedule is prepared.

II. SATISFACTION GUARANTEE (8620)

The West Bend Park, Recreation & Forestry Department guarantees your satisfaction with the recreation programs and activities in which you participate. If you are not completely satisfied for any reason, please let us know in writing. You will receive a credit that can be applied to another program; or a refund with the Directors approval. The credit may be used for up to two years.

III. WEATHER CANCELLATION & MAKE-UP (8630) The second and fourth instructional classes cancelled because of inclement weather will be made up as time and location permit. The first and third instructional classes cancelled will not be made up. League play cancelled because of inclement weather will be made up only if time and location are available.

IV. REFUNDS FOR FACILITIES (8640)

If cancellation is made prior to 30 days before the rental a $40.00 service charge will be assessed.
If cancellation is made less than 30 days from the rental date the charge for the rental will not be refunded. The damage deposit will be refunded
Note: Wedding events held at Lac Lawrann Conservancy have a different cancellation/refund policy.

V. REFUNDS FOR RENTED DEPARTMENT EQUIPMENT (8650)

Rental of Department equipment is discouraged; however, in specific situations and for some programs, the department does allow equipment rental. Rental fees on rented equipment are not refundable.

VI. REFUNDS FOR SECURITY DEPOSITS AND GROUNDS DEPOSITS (8650)

Security Deposits and/or Ground Deposits are required in most cases where the general public uses specific facilities, areas, or Department equipment for a specific event or controlled group.
Deposits will be refunded in part or in full, depending upon the condition that facilities and grounds are left in, upon compliance with the policies of this Department and/or damage to equipment or facilities.
No deposits will be refunded until all keys are returned to the office.